Returns & Refunds

1Change of mind

We do not offer refunds or returns for change of mind. This includes situations where a customer no longer wants the product, has ordered the wrong item, or has simply changed their preference after placing an order.

Please ensure you have selected the correct product before completing your purchase.

2Manufacturing defects

If a product arrives with a manufacturing defect or factory related damage, please contact us as soon as possible with your order details and clear photographs of the issue.

Once the issue has been reviewed and confirmed, we will provide an appropriate resolution. Depending on the circumstances and applicable consumer laws, this may include a replacement, repair or refund.

3Damage during delivery

Damage caused during transportation or delivery is treated separately from manufacturing defects.

If your order arrives damaged, please contact us with photographs of the product and its packaging. We will help assess the situation and work towards a resolution.

Where appropriate, a claim may be raised with the delivery company responsible for transporting the order.

4Refunds or reorders

Where a refund or replacement is an appropriate remedy, the available options will depend on the nature of the issue and your rights under applicable consumer laws.

For eligible cases, customers may be offered the choice of:

• Refund: A refund of the original purchase amount.
• Reorder: A replacement of the same product at no additional cost.

5Contact us

For any questions or concerns regarding an order, please contact our customer support team. Please include your order number and any relevant photographs to help us assess your request.

6Consumer rights

This policy does not limit or exclude any rights customers may have under applicable consumer protection laws, including the New Zealand Consumer Guarantees Act 1993.